19 Surveys returned with and average score of 4.8 out of 5.0

  • Precise service.  Totally Professional.  (#19-2019-20)
  • Extremely professional, competent, knowledgeable service from start to finish.  Prompt service.  Excellent facility for meeting.  Excellent disabled access.  Excellent, clear communication with disabled client.  [We would recommend you ] because the standard of service was higher than anyone could hope for.  (#18-2019-20)
  • You were professional and knew your stuff well.  You were professional and knowledgeable and sincere.  Already have [recomnmended you] & and they are coming to you now.  (#17-2019-20)
  • Friendly, expert services.  (#14-2019-20)
  • Ensured we considered all matters in regards to preparing our will.   Friendly, professional and excellent service.  (#13-2019-20)
  • We are please with the way you treat us.  (#12-2019-20)
  • Welcoming & pleasant.  We have had two consults with you on different matters and effectively dealt with.  It was good to see that part of the reception desk was low at one end for people with disabilities etc.  Too many businesses don’t care about it!  (#9-2019-20)
  •  We were dreading doing our wills,  but Amanda and staff made it so easy.  Cost effective, friendly and professional service.  (#8-2019-20)
  • Friendly and supportive.  Easy to deal with and listened to what I said and responded clearly with understanding and respect.  Gave excellent advice.  (#7-2019-20)
  • Expert advice, polite, efficient and very professional service.   We feel you can be trusted and understand our needs.   (#6-2019-20)
  • Prompt service.  Effective, reliable, worked with us to address our needs.  Friendly and professional.  (#5-2019-20)
  • Kroon Legal met all our needs and the staff were friendly, approachable and professional.  Friendly service by all staff we encountered.  Thank you.  (#3-2019-20)
  • Explained our legal rights.  Effective, thorough and sound knowledge.  From reception to legal staff, all are very efficient and good at their jobs.  (#2-2019-20)
  • Very good & thorough explanation of will process, different variations and costs.  Solicitor listened, explained and kept conversation succinct.  More than happy with service received.  Professional, efficient and value for money. (#1-2019-20You were professional and you knew your stuff well.  You were professional and knowledgeable and sincere.  organised, professional, prompt service.  Excellent facily for meeting.  Excellent disabled access. 
  •  

25 surveys returned with an average score of 4.6 out of 5.0

  • You made the process of making our wills so much easier than we thought.  You thought of every eventuality to include in the wills.  Suggestions were made to us about things we would never have considered.     Signing was a quick affair.  Very efficient.  Both times we came, we were offered coffee, tea or water. A nice touch!  (#25-2018-19)
  • Communications between myself and Kroon Legal were excellent.  Very professional,  made me feel valued and so obliging.  I have always felt welcomed and valued as a customer.  (#24-2018-19)
  • Never dealt with lawyers before and I am pleased to say it wasn’t not at all daunting.  Personable, professional, informative process throughout.  I had a good experience dealing with Kroon Legal.  Have recommended your services and a friend came to you to have her will done – she was also happy.  Thank you  (#23-2018-19)
  • Warm welcome.  Situation dealt with with efficiency.  (Would recommend) even if it means travelling to Bunbury to see Rod and his staff.   (#21-2018-19)
  • We felt very comfortable.   Friendly, easy and needs met efficiently.  Thank you.  (#20-2018-19)
  • Professional and very helpful and very knowledgeable.  (#19-2018-19)
  • Put my mind at rest.  Covered all things needed.  Thank you and all your staff for looking after me and my family.  I would recommend you and your staff to others for your satisfaction and friendly service, and clear understanding.   (#15-2018-19)
  • Everything was dealt with so quickly & easily. Everyone was friendly & professional.  A pleasure to do business with.  Thank you so much for your services. (Rod Kroon #13-2018-19)
  • It was comforting to learn that the solicitor had previously dealt with a similar request successfully.   Dealings with all personnel were professional.  knowledgeable, efficient, cost effective.   We are extremely happy with service provided.  (#12-2018-19)
  • Nice and friendly atmosphere.  Good adequate service.  Not trying to push me or offer additional service. Nice small company.  (#10-2018-19)
  • Job well done.  Very happy with service I received with my will.  (#8-2018-19)
  • We have already recommended you to friends. (#7-2018-19)
  • Thank you for all the work you have done for me , now and in the past. (I would recommend you to others) because of the service you have given to me over the years. (Rod Kroon #6-2018-19)
  • We were always served refreshments at meeting. Very thorough. Great advice on a range of topics that we enquired about.  Our solicitor was very punctual, professional and organised.  Very thorough with additional advice that was not directly related to our queries.  Would not hesitate to recommend.  Thank you. (#5-2018-19)
  • No complaints as Amanda was very good with all aspects of what I wanted to know.  She listened to what I had to say and gave me good advice. Thank You (#4-2018-19)
  • I think that your service is excellent.  I was very pleased with the service as it was a difficult time for me. (#2-2018-19)
  • Good follow up.  Clear communication. (#1-2018-19)

25 Surveys returned with an average score of 4.6/5.0

  • Pleased with all aspects in dealing with Kroon Legal. ( # 26-2017-18)
  • Your expertise and knowledge with the matter made my first experience with a lawyer a stress free one. Thank you. Very professional and helpful. Everything was handled with efficiency and diligence. (Rod Kroon # 25-2017-18)
  • Friendly, efficient and informative. (Rod Kroon #24-2017-18)
  • Listened to my concerns and respected reasons for my instructions. Informed about costs and most effective use of legal representative. Found use of email very useful. Kept me informed of legal process at each stage and explained how it worked. helped me resolve a difficult situation with personal support. Listened to client’s needs . Provided quality service. (#22-2017-18)
  • I felt comfortable, accepted and valued. ( #20-2017-18)
  • You made re-doing a will so easy. We have recommended you to family. ( #19-2017-18)
  • Explained the legalities of AHD, EPG and EPA. Very well organised. (#18-2017-18)
  • I truely felt like I was listened to. Methodical approach to problem at hand. Professional, approachable and kept me well informed throughout. Has been a good experience with my firs ‘legal dealings’. Good location and easy parking. (#17-2017-18)
  • Thank you Amanda for all your guidance in drawing up my new will and enduring power of attorney.  (#16-2017-18)
  • You look after your clients. ( #15-2017-18)
  • I left totally relaxed. On time for appointments. Friendly and professional. (#14-2017-18)
  • Very personal and friendly. Professional. ( #13-2017-18)
  • Meetings were informative & allowed open discussion on questions. (Rod Kroon #12-2017-18)
  • You gave us your attention. Met (our) medical needs. You were respectful and gave us the advice we needed and accomplished wills in a reasonable time. (#10-2017-18)
  • Explained things clearly. Polite, professional staff who know their job. (#8-2017-18)
  • Made us feel very comfortable . Very knowledgeable and he guided us through the minefield of buying a new business. Provided guidance & help to novice business owners. Kroon Legal provides very professional & friendly legal services. Very considerate of our needs and diligent in execution. We will definitely be using Kroon Legal in the future. (#6-2.17-18)
  • My family and I were very pleased with the useful information you gave us and the kind attention. You grasped my situation and gave useful advice. (Rod Kroon #2-2017-18)
  • Loved the coffee. Very efficient. ( #1-2017-18

26 Surveys returned with an average score of 4.6/5.0

  • Efficiently drew up a will approriate to my needs. Explained everything in easy to understand terms.   (Amanda Sommerville #26-2016-17)
  • Attentive and efficient service. Only an update of will, but professionally handled. (Amanda Sommerville #24-2016-17)
  • Very professional from the moment we stepped into your office. Well explained information, pleasant to deal with, we felt very comfortable during the experience. Thank you.  (Amanda Sommerville #22-2016/17)
  • Thank you Amanda for your professionalism, knowledge of the law, your support during the time it took to reach settlement. I would not have been able to do this without your assistance.  (Amanda Sommerville #20-2016/17)
  • All well done. Reliable and happy with the result.  (Rod Kroon #16-2016/17)
  • Understanding and helpful.  (#15-2016/17)
  • We were treated with respect. Lovely staff. Everything was explained in a way we could easily understand.  Amanda made the process very easy and painless. Making a will was such a simple process. If I had known that I would have done it sooner. (Amanda Sommerville #14-2016/17)
  • Could not have explained the process any better. Professional yet personal! (Amanda Sommerville #10-2016/17)
  • Very efficient. Clearly communicated. Courteous and professional.  (Rod Kroon #8-2016/17)
  • Thanks Rod and staff for you help with all our dealings over the past few years.  We have been very satisfied.  (Rod Kroon #7-2016/17)
  • You have a gem in Amanda. (Amanda Sommerville #6-2016/17)
  • All aspects handled how I would expect. Pleasant and efficient to do business with. Very happy with the service we have received in the last few years.  (Rod Kroon #5-2016/17)
  • Friendly and reliable.  (Rod Kroon #4-2016/17)
  • Professional service. I would recommend to friends.  (#3-2016/17)
  • Very good at interrupting my needs. I never felt rushed. .  ( #2-2016/17)

24 Surveys returned with an average score of 4.5/5.0

  • Listened & Advised. Completely satisfied with the company service. ( #22-2015/16)
  • Precise, clear and efficient. (Rod Kroon #21-2015/16)
  • I appreciated the prompt manner you handled everything.  I appreciated your (and your staff’s) concern for my comfort and the refreshments.   Very prompt with all matters. Very thorough with explanations,  Prompt, efficient, timely. (Rod Kroon #20-2015/16)
  • Was positive and calmed me down, as I was quite worried at the time.  (You were)  calm and steady. (I) left office a lot better than I arrived.  (Rod Kroon #19-2015/16)
  • (What did we do well?) everything.  Engaging your services took the stress out of dealing with an unfamiliar process at a difficult time.  (#18-2015/16)
  • Always approachable and friendly, explained everything clearly.  Professional and friendly. (#16-2015/16)
  • (What did we do well?) your overall commitment to my situation.  Very friendly, respectful and professional.  I appreciate the outcome of my situation very much and am most grateful for all the help and care I received.  I shall miss Amanda immensely.  ( # 15-2015/16)
  • Achieving the end result we were aiming for, with friendliness and efficient service.  Friendly, total commitment, positive attitude and always with a smile.    (Why we would recommend you)  atmosphere, friendliness and achieving good results and keeping us up to date on what’s going on.   With grateful thanks to Amanda for her services and great attitude and smile and for a wonderful job in achieving the end result.   Will miss seeing Amanda ad he smile and happy attitude.  ( #14-2015/16)
  • Friendly, comfortable and supportive.  ( #13-2015/16)
  • Quick and efficient.  You were welcoming and showed understanding and care.  Great service.  Showed a friendly attitude.  ( #12-2015/16)
  • All good.  Thank you.  ( #10-2015/16)
  • Explained every detail.  Showed extreme patience to older people.  Excellent service. Amanda made everything simple to understand.  ( # 9-2015/16)
  • Friendly environment with efficient service. ( #8-2015/16)
  • Front desk staff were a pleasure with whom to do business.   Polite, prompt  & understanding.  A positive experience, I would be confident to provide a referral. (Rod Kroon #7-2015/16)
  • Friendly, knowledgeable, approachable (Rod Kroon #6-2015/16)
  • Explained things well and clearly.  Very friendly front desk. Helpful friendly service. (s #4-2015/16)
  • Thank you Rod. Very Professional (Rod Kroon #3-2015/16)
  • Efficient and friendly service (#2-2015/16

30 Surveys returned with a average score of 4.6/5.0

  • On behalf of the committee and members of the South West Rose Society, I would like to thank you most sincerely for coming to our recent meeting to address us on the subject of Wills and Estates. The talk was most interesting, as evidenced by the lively question and answer session which followed the talk; it seemed to strike a chord with everyone present, and was obviously of relevance to all present. Once again, thank you so much for giving up your Sunday morning to be with us. (Letter from South West Rose Society to Rod Kroon February 2015)
  • Knowledgeable & straightforward.  Nothing was too difficult to dealt with.  Friendly, professional.  I felt very comfortable with everyone I dealt with.  Like to small family environment, but still professional.  Thank you for all your help I received.  I found a difficult situation for me dealt with in a very professional, respectful manner.  Also, loved the wheelchair access, very much appreciated.(Braeden Watts #30-2014/15)
  • [What did we do well] From reception to completion – ideal. Service and courtesy. (Rod Kroon #28-2014/15)
  • Great service (Amanda Sommerville #27-2014/15)
  • Friendliness, polite. (#26-2014/15)
  • [What did we do well] Manner in which matters were discussed. Easy to understand. Very professional. Friendly & approachable. Cost effective. (Amanda Sommerville #25-2014/15)
  • [What do we do well] Communicated information. Politeness by all staff. Organised & did job in a very timely manner. [Why would you recommend us to others] Because we had a very good experience. (Amanda Sommerville #23-2014/15)
  • I think I was a little surprised at the hourly rate, but Kroon Legal was recommended by … a good friend, so continued with Rod. My conclusion at the end of our dealings is that Rod was excellent value for money. Thank you Rod for your excellent advice and support. ( Rod Kroon # 22-2014/15)
  • Thank you, you made the whole process painless for me. (Amanda Sommerville #21-2014/15)
  • Listened, provided clear advice and directions. Friendly, professional approach. (#20-2014/15)
  • Cost effective. No Frills. Simple, but adequate. Will recommend to our own family. (Rod Kroon #19-2014/15)
  • Nice welcome in office. Good advice. Friendly & efficient. (Rod Kroon #15-2014/15)
  • From the first meeting, I felt heard & understood. [I was] very grateful to you for taking my complex case. I could fully trust in you to handle whatever came up. It is so good to have men on my team willing to help me stand up to my husband. Ex-husband!
  • [You also] communicated beautifully with my FVU [Family Violence Unit] and police team to help resolve issues which were very stressful for me to deal with.
  • I appreciate that you made smart decisions to keep the costs down to help me … not wasting time sending letters to X, you knew he wouldn’t answer & having Braeden take on my case.
  • [What did we do well] Anything that came up.
  • [What did we do poorly] Can’t fault.
  • I knew I had bulldogs on my side when I needed it. That was a good feeling. You let me feel your confidence that whatever comes up, you could handle. (Braeden Watts #14-2014/15)
  • Prompt & efficient service. Professional. (Braeden Watts #13-2014/15)
  • I also have to send a huge thank you for taking good care of my best friend X X who I referred to you guys. She’s been very happy with the work and help from you all during an hard time in her life. I appreciate it and I know she does too, she has spoken very highly of your team member who is helping her. (Unsolicited email received from a local business person about Braeden Watts #12-2014/15)
  • My husband was deeply impressed with integrity, knowledge and speed of execution. (#11-2014/15)
  • Easy to deal with and finalised within time-frame. (Rod Kroon #10-2014-/15)
  • Better layman terms than original [lawyer]. (Braeden Watts #9-2014/15)
  • Professional in all areas. Knowledge about legal matters is high. (Amanda Sommerville #8-2014/15)
  • I just want to say that I have now dealt with Amanda on two different jobs and she is an absolute pleasure to work with. Excellent knowledge, great communicator with clients, really instills confidence in her delivery and she gets the jobs done on time. You have a great person there. Well done.
  • (Unsolicited email received from a local accountant about Amanda Sommerville #7-2014/15)
  • Friendly and professional. (#5-2014/15)
  • Very understanding. Very professional. I have already told some of my work friends about your service and given them your details. I found Amanda to be very friendly and her advice and professional knowledge is of a very high standard. Thank you. (Amanda Sommerville #4-2014/15)
  • Good reception on phone and front desk.  Completed transaction in good time. Well organised service. (Rod Kroon #3-2014/15)
  • Client insisted on paying extra as he believed we undercharged for his will! (Rod Kroon #2-2014/15)
  • Prompt appointment. Listened carefully to issues. Highly satisfactory. Quality staff and service. (Braeden Watts #1-2014/15)



2013/14 – 39 Surveys returned with a average score of 4.5/5.0

  • Persevered in a resolution thru’ holidays and my work roster. We probably should have established contact via email at the beginning. First rate. (Amanda Sommerville #36-2013/14)
  • Our experience with Kroon Legal was both professional & compassionate. Our heartfelt thank you to Amanda for her professional & compassionate understanding towards our personal feelings in resolving the legal contesting of our Mother’s estate. It was a pleasure to deal with Amanda & all the staff at Kroon Legal. (Amanda Sommerville #35-2013/14)
  • All staff helpful & kind. Impressed. Easy to deal with. Forgot his name but he was good. (Braeden Watts #34-2013/14)
  • Would use your services again & will recommend you. Informative and most helpful. I was impressed with your service. (Amanda Sommerville #33-2013/14)
  • Costly, but pleased. Approachable, friendly and helpful. Top service. (Amanda Sommerville #32-2013/14)
  • I could not fault the service provided. Advised me on matters that I had not thought about. I was more than happy with the service. Excellent service in all aspects. (Amanda Sommerville #31-2013/14)
  • Nothing was too much trouble. Very helpful indeed & clear explanations. Kept us informed at all times which was reassuring. Amanda was excellent listener, grasped the situation & explained everything clearly. Very satisfied with everythhing. Achieved results. Knowledgeable & professional. Would happily recommend with total confidence. (Amanda Sommerville #30-2013/14)
  • Very happy. I could understand your advice. I have recommended you. (Rod Kroon #29-2013/14)
  • Listened to what we wanted. Very professional in the service delivery. Quick, easy and no fuss. (Amanda Sommerville #28-2013/14)
  • You were kind & understood the situation even if you didn’t agree/approve. Professionally well looked after. You did a fantastic job with our case. (Rod Kroon #27-2013/14)
  • Easy to talk to & matter attended to very well. Many thanks for all your help in a difficult time. I appreciate the time you put in for the minimal charge. (Rod Kroon & Amanda Sommerville #26-2013/14)
  • Amanda was fabulous! Competent. Personable. Professional. Would definitely use her services again. (Your services are) Superlative. (I would recommend you for) Quality & friendliness. (Amanda Sommerville #25-2013/14)
  • Rod was wonderful. Rod is very professional & I felt safe in his hands. I am very happy with the outcome. (Rod Kroon #24-2013/14)
  • Expedited my request efficiently, at an inconvenient time of the year. First rate, excellent. (Rod Kroon #23-2013/14)
  • Solicitor immediately made us feel relaxed & comfortable. Friendly & efficient. (Amanda Sommerville #22-2013/14)
  • Explained the process and duties of an executor. Local. Available for consultation if needed. (Rod Kroon #21-2013/14)
  • Very, very efficient. (Amanda Sommerville #19-2013/14)
  • Thank you for the good coffee!!. Always approachable. Everything explained well. No complaints at all. Professionalism with a smile. (What can we do to improve? – Cake? ) (Rod Kroon #18-2013/14)
  • Amanda was very informative & gave extra advice. very friendly, professional service. Amanda advised me about my super & de facto relationships even though I come came in to redo my will pending a divorce. (Amanda Sommerville #17-2013/14)
  • Friendly & helpful. (#14-2013/14)
  • Excellent service. (#13-2013/14)
  • Showed commitment and listened. Well mannered and appropriate. Answered phone very politely and professional. Very satisfied. I’ll keep your service. I would recommend you to others. (Amanda Sommerville #12-2013/14)
  • (What did we do well?) All of the process. Professional & helpful. (Rod Kroon #11-2013/14)
  • Answered questions well. Accurate & professional. (Amanda Sommerville #10-2013/14)
  • Very positive at all time. Slightly higher cost than indicated, but worth it. Top service. Well-presented office complex. Straight to the facts – good guidance given. Many Thanks. (Rod Kroon #8-2013/14)
  • Fantastic customer service, so refreshing to experience. Amanda Sommerville is very friendly and didn’t mind answering my queries. Thank you! (#7-2013/14)
  • (What did we do well) – Follow up paperwork. (#6-2013/14)
  • Personal relations, courtesy … Clear explanations … Felt in the end I dealt with a team, so that from Mr Kroon down a watchful eye made sure of getting the satisfactory result. (#5-2013/14)
  • Exceptional service. Thank You (Rod Kroon #4-2013/14)
  • Made my elderly mother reassured. How can you improve on perfection? Kroon Legal provided a professional, friendly service from start to finish. (#2-2013/14)
  • My experience of Kroon Legal was very pleasant. Kroon Legal fulfilled my requirements, profitably & diligently. ( #1-2013/14)

43 Surveys returned with an average score of 4.4/5.0

  • Friendly and reassuring. Explained everything … courteous & friendly. ( #42-2012/13)
  • I was happy with everything. One is made welcome … explained clearly & followed through clearly. Thank you to Rod Kroon & the lady who drew up Enduring Power of Attorney & your staff at front, your office had a relaxed atomsphere, its a great help. Thank you. (#40-2012/13)
  • Professional, ethical, realistic, empathetic service received. (Rod Kroon #38-2012/13)
  • Professional, friendly and communicate in “laymans” terms. (#37-2012/13)
  • Pleasant, effective and quickly executed. (#36-2012/13)
  • Clearly explained my rights & responsibilities. Professional, efficient and caring! (Amanda Sommerville #34-2012/13)
  • Efficient with excellent people-friendly skills. (#32-2012/13)
  • Explained everything very clearly & thoroughly. A very professional and thorough service. Amanda Sommerville was a very friendly, professional and pleasant person to deal with. Very happy with end result. (#31-2012/13)
  • Understood my situation & advised me very well! Excellent professional service! (Rod Kroon #27-2012/13)
  • All aspects were covered as they came up. Professional, understanding and committed. (Amanda Sommerville #24-2012/13)
  • Overall, I really felt at ease and confident that the matter would be sorted. I’ve know a few men going thru’ divorce and they generally were stressed out. I admit at times to being concerned about problems but never stressed. Thank you. (#23-2012/13)
  • Really listened & understood our needs. Everyone needs to get their wills done. (Amanda Sommerville #22-2012/13)
  • If someone needs an “aggressive” lawyer I would recommend XX XX, otherwise for anything like ADR, you guys are great. (#21-2012/13)
  • Very professional & helpful. (Rod Kroon #18-2012/13)
  • Understand my requirements/requests. Efficient.(#14-2012/13)
  • Warmly welcomed. relaxed but professional manner. Coffee much appreciated. (Rod Kroon #12-2012/13)
  • Rod has such a pleasant nature which helps when we need to admit to a slightly embarrasing situation. … Friendly, efficient, respectful, knowledgeable, accurate service. My experience with Kroon Legal was exceptional. (Rod Kroon #10-2012/13)
  • Your receptionist is ‘extremely’ professional, approachable & friendly. A good asset to your firm. (#9-2012/13)
  • I would like to thank Amanda Sommerville for her help, advice and the friendly, professional way that she helped me thru’ an awkward time. Also the friendly young lady at reception and phone. (#6-2012/13)
  • Very prompt, polite and professional in all areas. I would like to thank Kroon Legal for providing a very professional service. Everyone was extremely pleased. ( #5-2012/13)
  • Quick. Efficient (#4-2012/13)
  • My experience at Kroon Legal was met with dignity & respect. ( #2-2012/13)
  • Extremely professional services that give complete confidence to ourselves. (Rod Kroon #1-2012/13)

28 Surveys returned with an average score of 4.4/5.0

  • Advice given in accordance with acute knowledge of the Family Law Court. (Rod Kroon #23-2011/12)
  • Professional and caring. Advice given was sensible and realistic, cost-orientated and not general. Response/action taken was committed and followed through. I felt supported throughout with a reasonable understanding of what to expect. Thank you very much for your assistance. (Rod Kroon #23-2011/12)
  • Efficient. (Rod Kroon #21-2011/12)
  • Would recommend you to others because of your good knowledge of subject matter. (Rod Kroon #18-2011/12)
  • Put people at ease with their problems. Problem sorted quickly and fairly. (Rod Kroon #12-2011/12)
  • For the work you have done for me, Mr Kroon, I am entirely satisfied. (Rod Kroon #11-2011/12)
  • Impressive, a well-organized legal firm. (Rod Kroon #8-2011/12)
  • I have recommended you to other businesses in a positive manner (#6-2011/12)
  • Friendly approach and understood our needs. Would recommend you to others because you talked to me at my level. (Rod Kroon #5-2011/12)
  • Very good. Used time efficiently. Prompt service (#4-2011/12)
  • Understood what was required and got straight to the point. Down to earth and understanding. The matter was dealt with precisely and with minimal fuss. (Rod Kroon #3-2011/12)
  • Very pleased with the results of an unfamiliar situation. (Rod Kroon #2-2011/12)

38 Surveys returned with an average score of 4.4/5.0

24 Surveys returned with an average score of 4.2/5.0

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